Terms and Conditions

Terms and Conditions of Use

These terms and conditions (“Terms”) of use constitute a legal agreement between you and Transpoco ("Transpoco"). Use of this website (“Site”) constitutes your acceptance of the Terms. If you do not agree with the Terms, please do not use this Site. This Site is intended for customers, potential clients and associates of Transpoco. Any use of the Content, this Site or any of its functionality for a purpose not permitted by these Terms is grounds for the immediate revocation of any usernames, passcodes or other permissions that may have been granted by Transpoco for use of this Site.

Ownership

This Site is owned and operated by Transpoco. All content featured or displayed on this Site, including, but not limited to, text, graphics, photographs images, illustrations and software ("Content"), is owned by Transpoco, its licensors or its third-party image partners.All elements of the Site, including, but not limited to, the general design and the Content, are protected by trade dress, copyright, moral rights, trademark and other laws relating to intellectual property rights. No portion or element of this Site or its Content may be copied or retransmitted via any means and all related rights shall remain the exclusive property of Transpoco. You shall indemnify Transpoco, its subsidiaries, its affiliates and licensors against any losses, expenses, costs or damages incurred by any or all of them as a result of your breach of these Terms or your unauthorised use of the Content or Site.

Disclaimers

Transpoco will not be liable for any damages of any kind arising from the use of this site or the unavailability of this site, including, but not limited to, lost profits and direct, indirect, incidental, punitive and consequential damages. Transpoco uses reasonable efforts to ensure the accuracy, correctness and reliability of the Content, but we make no representations or warranties as to the Content's accuracy, correctness or reliability. There may be links to other websites from this Site; however, these other websites are not controlled by Transpoco and we are not responsible for any content contained on any such website or any loss or damage suffered by you in relation to your use of such websites. You waive any and all claims against Transpoco regarding the inclusion of links to outside websites or your use of those websites.

Delivery and Installation

We normally dispatch the system to you within 7 working days of your order being accepted subject to stock availability and payment verification. If you have also requested for us to install your system we aim to have installation of the system within 7 working days of dispatch. If due to extraordinary circumstances delivery or installation should exceed the above estimated times you shall not be entitled to rescind our agreement nor entitled to seek damages provided dispatch or installation is completed within a reasonable timeframe.

Returns

Although we hope you will be very happy with your product, there may be occasions where you feel it necessary to return an item. We aim to keep this process as simple as possible. These terms do not affect your statutory rights.

We will try to attend to all returns as soon as practically possible.All returned goods must be sent back with a returns authorisation email quoting a returns number issued by support@transpoco.com, this returns number is valid for seven days from date of sent returns email.

Transpoco hope you will be satisfied every time you place an Order with us. If however you are unhappy with an item when you receive it, or if you simply change your mind, please contact us at support@transpoco.com or on 00 353 1 8461121 within 7 days of receipt of goods,you will be sent a returns number via Email. Once this email is received, products must be returned with the dispatch note and copy of returns email, goods must be unused, without mark or blemish and in pristine condition, complete with all manufacturers packaging and all components.Under distance selling regulations, this 7 day "cooling off period" is set for you, the consumer to make final decisions as to wether you are happy with the product you have ordered.If the product contains sealed software however, breaking the seal on this software and/or registration is deemed to be acceptance of the product, as refunds cannot be issued on opened/used/registered software. After this 7 day period any issues will be handled under standard warranty terms and conditions.

We will make any refunds due, directly to the credit/charge card used to place the original order, once we have inspected the returned item and are satisfied that it has been returned to us in good condition.

The customer is responsible for the cost of return postage back to Transpoco. This will be deducted from the value refunded if products are found to be faulty.

Returned products may be subject to a re-stocking fee, for unwanted unopened items this will be 5% of the item value. For items which have been opened,damaged,used or are not re-saleable, the restocking fee will be determined by the condition of the product returned. Please keep all packaging, software and manuals etc. as failure to return these items may affect the re-stocking fee. N.B. Carriage costs incurred for unwanted items are not re-fundable in any case.

Faulty or Damaged Goods

Products will be packed well to ensure they arrive in good condition. Unfortunately, for reasons beyond our control a Product may occasionally arrive damaged or with defects. In this case we will replace it free of charge. You should contact us at support@transpoco.com or on 00 353 1 8461121 to receive a returns number and email detailing the rest of the returns procedure.Any goods received faulty must be reported within 7 days of receipt of your order. Goods with physical damage must be reported within 72 hours of receipt of goods, this 72 hour period is what we consider a reasonable period for you the customer to examine the goods for physical damage (cracks/scratches etc.)and report it via email or telephone to us.

In these circumstances we will also pay you the cost of the return postage up to €12.00. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.

If after testing your returned product proves to function within the manufacturers prescribed parameters, we regret that we will not be able to provide you with a replacement/full refund. In this instance we will return the original product to the customer (in this case the customer is liable for all postage incurred during the returns process) or we may provide a refund minus a restocking fee of up to 25% at our discretion.

In all cases, the manufacturers original warranty will apply.

Products Shipped in Error

In the unlikely event of you being shipped an incorrect item, we will endeavour to rectify this as efficiently as possible. Please contact us at support@transpoco.com or on 00 353 1 8461121 within 7 working days of receipt and you will be sent a returns number and an email detailing the rest of our returns procedure.

In these circumstances we will also pay you the cost of the return postage up to €12.00. Please obtain a proof of posting certificate from your Post Office to enable us to process the refund for your return postage costs.

Privacy and Data Collection Policy

We collect data on you from a variety of different sources, including; when you purchase services from the site or via any of our other distribution channels; when you become a account holder; when you speak to our customer services personnel; via explicit data capture measures, for example by entering competitions and completing surveys; via implicit data capture measures such as studying which pages you read the most and the use of cookies. In any of the above cases the data we collect could be personal data.

When you buy anything via the site or give us any personal data as indicated above, we may need to collect information about you to process the transaction, fulfil your order and provide you with the services you expect then and in the future. This information may include, but is not limited to, details such as your name, your address, your phone number and your credit card details.

Unless we have your express consent we will only disclose personal data to third parties if this is required for the purpose of completing your transaction with us. This is of course subject to the proviso that we may disclose your data to certain permitted third parties, such as members of our own group, our own professional advisers who are bound by confidentiality codes, and when we are legally obliged to disclose your data.

Transpoco retains and uses your personal information to provide you with the best remote commerce (including electronic and mobile commerce) experience by providing you with a personalised service and to give you details of offers which we think will be of interest to you. We may also use the information to process any transactions you undertake with us and for internal administration and analysis. For quality assurance and training reasons we record most of the calls you make to us.

We do not sell, rent or trade your personal information to third parties for marketing purposes without your express consent.

For any of the above purposes we may send your information internationally including to countries outside the EEA. Some of these jurisdictions offer differing levels of protection of personal information, not all of which may be as high as The Republic of Ireland.

Each web site owned and operated by the Transpoco group uses cookies. A cookie is a small text file of which there are two types: Session cookies: These are required for the site to function but are not used in any way to identify you personally. Permanent cookies: These store a few numbers on your hard drive, they last for a long time and each time you come to our site you send us a copy of them. We use them to identify you between visits. They are not required for the site to work but may enhance your experience. We do not store any personal data in these cookies, just a unique number that identifies you to us

In Ireland we operate and are registered in accordance with applicable data protection legislation.

Your payment details, direct debit information, credit card numbers etc., will remain within the secure operational system at Transpoco and will never be shared with any other company.

Accounts supported by credit card will be charged for each job at the completion of each sale or within 24 hours after the sale is completed, direct debit or invoiced accounts will be billed every thirty days or as otherwise agreed between you and Transpoco.

By disclosing your personal information to us using this website or over the telephone, you consent to the collection, storage and processing of your personal information by Transpoco in the manner set out in these Conditions