Notification Event Types

In this article we will explain where you can view your notifications and the meaning of each type of notification event.

The Notifications page will work like a "Hardware Health Check" page where you can see issues with your tracker units and/or camera and /or driver identification.

1. Click "Notifications" in your account (see the screenshot below).

2. You can see a table in the Notifications page that includes: vehicle, make/model, date of event, category, event type, event duration, status and notes.

Notifications-1

Note: Open notifications will be indicated by a bell icon along with a number in a red circle indicating the number of open notifications.

4. You can filter this table by categories, there are three categories available now: camera, tracker and driver ID.

5. You can also filter this table by event type:

Note: The notifications cover all hardware; trackers, driver ID readers and cameras, and but do not apply to all customers. For example, if you don’t have cameras in your vehicles, then you will not receive notifications relating to cameras.

Definition of the event types:

Event Type	Unit type	Definition
No device update	Tracker	When the tracker unit stops sending updates over 7 days
No GPS Signal	Tracker	The tracker stopped functioning, temporarily or permanently, due to a lack of a GPS signal.
Media status failed	Camera	When the SD card in the camera has failed. Here are some of the most common reasons: Turning off a camera before an image is completely written to the memory card. Removing the memory card from a camera while an image is being written to the card Removing the card from a memory card reader while files are still being transferred to a computer
Recording failed	Camera (VisionTrack model)	When there is a video request that could not be retrieved.
Video lost	Camera	When the camera connection is not stable. One possible reason is that the camera has a hardware connection issue.
Driver not detected	Camera	We check one image per day to see if we can detect a person's face in the image. If there is no face detected we trigger the notification. We are checking the latest alert, if the driver facing camera is covered then we will get only forward facing alerts.
Camera down	Camera	When the camera stops sending updates for over 12h and the vehicle has been driven over 10km
Driver ID not assigned	Driver ID	When a driver ID has been used but has not been assigned to a driver. To resolve this issue assign the serial number of the driver to a driver and close the notification.
Non company driver ID used	Driver ID	When a driver ID has been used and is currently assigned to a driver from a different company (in cases where the customer has 2 or more Transpoco accounts).

6. You can filter this table by vehicle groups.

7. You can also filter this table by searching any particular fields that you are looking for, as long as it is included in the table.

8. You can choose the number of rows in the table and also be able to click “Next” and “Previous‘ options as well.

9. At last, you can download the table in CSV format by clicking on this button..

10. After an event has been resolved click 'Close Notification' and the number of open events will reduce by 1.The event will disappear from the list of open notifications.