Prompto Despatch Limited

The challenge

Prompto Despatch Ltd is part of a network of transport companies providing collection and delivery services across Ireland, the UK and throughout Europe. With around 30 years of experience, the company has built a strong reputation and was proudly awarded Fleet National Haulier of the Year in 2010.

Customer commitment is a core value for the company. With a fleet of around 30 vehicles including vans and trucks, maintaining full visibility and control over their fleet is essential to delivering an efficient service.

As vehicles are the main operational assets through which Prompto provides its services, it is vital for the company to constantly monitor their status. Issues such as excessive fuel consumption, aggressive driving, vehicle misuse or accelerated wear and tear can significantly affect operating costs and service quality.

“The system is really easy to use, you just look at the screen and everything you need to know is there.”

— John O’Callaghan, Financial Controller at Prompto Despatch Limited

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The solution

After evaluating several fleet management solutions that could provide better control over their vehicles, Prompto discovered Transpoco. The platform quickly stood out thanks to its competitive pricing and ease of use, which was clear from the first demonstration.

“The system is really easy to use, it does exactly what it says on the tin,” explains John O’Callaghan, Financial Controller at Prompto Despatch Limited. “You just look at the screen and everything you need to know is there. It is really well laid out and the use of platforms like Google Maps, combined with the reporting format, makes everything straightforward.”

The positive experience continued during the installation phase.

“Getting the system up and running was easy,” adds O’Callaghan. “We had all of our vehicles installed in one day, and as the fleet grows we simply add more units. The Transpoco team responds quickly and we get everything we need without delay.”

Transpoco is now a system used daily by the Prompto team. Several of its features have had a direct impact on operations and decision making.

“The main functions we use are real time vehicle location and reporting tools that help us understand our performance. For example, we can analyse how long deliveries take and identify whether delays are caused by issues we can address. We use the reports to understand what went wrong and how we can improve.”

Another feature that has delivered strong results is driving behaviour monitoring.

“We also use the driving style reports. They allow us to identify drivers who may be mistreating vehicles or driving too aggressively. We can review the data with drivers and show them how their driving affects fuel consumption and vehicle wear. This has been extremely helpful.”

“We use the reports to understand our performance, how long deliveries take, and if we have an issue, Transpoco helps us understand what went wrong.”

— John O’Callaghan, Financial Controller at Prompto Despatch Limited

When discussing the overall impact on the business, O’Callaghan highlights the clarity of information provided by the system.

“One of the main advantages is the accuracy and clarity of the data. You get reliable information about overall performance and individual vehicles. This helps us understand whether our routing decisions are effective, how vehicles are being driven and how this affects fuel consumption and maintenance costs.”

Transpoco has become a valuable partner supporting Prompto Despatch as the company continues to grow its fleet and expand its operations.

The results

Since implementing Transpoco, Prompto Despatch has gained greater visibility and control over its fleet operations. Real time vehicle tracking and performance reports allow the team to better monitor deliveries, analyse operational efficiency and identify areas for improvement.

The insights provided by the platform help the company optimise routes, improve driving behaviour and reduce unnecessary operational costs. At the same time, the ease of use of the system ensures that staff can access the information they need quickly and efficiently.

Key benefits for Prompto Despatch include:

Ease of use
Real time visibility of vehicles
Driving behaviour insights
Fuel savings
Reduced vehicle maintenance costs
Fast and efficient customer support
Quick installation

What our Customers say

2000 vehicles | 29 Airports | 60% Reduction in fuel consumption

"The solution from Transpoco allows us to increase safety and performance on the ramp, being more environmentally friendly while reducing operational costs. The Transpoco system and team have been very flexible and agile in reaching the business specifications of our requirements".

Ángel Marcos
Iberia Chief Airport Services Officer.

What our Customers say

3000+ vehicles | Global | 50% reduction in collisions

“By installing the Transpoco, we are leading the way in ensuring that the hundreds of Actavo drivers and vehicles operate in the safest and most efficient way possible for our customers.”

Michael Burke
Actavo Group Fleet and Facilities Manager.

What our Customers say

500+ vehicles | UK & Ireland

“Prior to using Transpoco, we were with another company for a number of years. We moved because of a combination of issues with the trackers and the support just wasn’t there. The trackers weren’t very reliable. We were constantly chasing up trackers that weren’t working”

Jennifer Jones
IT Support Specialist at EPS.