8 Reasons to Switch Telematics Providers in 2025
Switching telematics providers can feel like a hassle—especially if you’ve been with the same company for years or are tied into a long-term contract. But staying with the wrong system can cost your business far more in the long run, both in terms of money and operational performance.
If your current system isn’t keeping pace with your needs, it might be time to look elsewhere. Here are eight clear reasons to consider making the switch in 2025.
1. Poor Customer Support
When vehicles are on the move, support needs to be quick and reliable. If your provider is slow to respond, fails to resolve issues, or only offers limited contact options, it’s more than frustrating—it can impact your entire operation.
Look for: Local customer support with easy access via phone, email or live chat. A responsive support team can make the difference when your drivers need help on the road.
2. Limited or Outdated Equipment
Can’t get hold of dashcams, trackers, or the latest in-vehicle tech? Whether it’s due to supply chain issues or outdated hardware, equipment delays can slow down fleet performance and safety improvements.
Look for: A provider offering modern kit, including AI dashcams, 4G/5G connectivity, and hardware that’s ready to scale as your fleet grows.
3. Weak Safety Features
Not all telematics systems are equal when it comes to safety. If your current solution doesn’t provide real-time alerts or struggles to detect risky driving, it’s not protecting your drivers—or your business.
Look for: Systems that offer in-cab feedback, AI-powered safety tools and real-time driver behaviour monitoring to actively reduce accidents and claims.
4. Unclear Pricing and Hidden Charges
Are you getting unexpected charges on your invoice each month? If the pricing isn’t straightforward—or you’re paying extra for features you assumed were included—it’s time to reassess.
Look for: Transparent, all-in pricing with no hidden fees. Know exactly what you’re paying for and avoid surprises down the line.
5. Outdated Software and Features
Is your current platform clunky or lacking essential tools like real-time GPS tracking or maintenance alerts? Older systems can hold your fleet back.
Look for: A modern platform that includes live tracking, predictive maintenance, fuel reporting and integration with your other systems.
6. Lack of Flexibility or Long-Term Contracts
Long-term contracts can make it feel impossible to leave—even when the service isn’t up to standard. Some providers lock you in, making switching feel more difficult than it needs to be.
Look for: Providers offering flexible terms and no fixed-term contracts, like Transpoco. You should be able to scale up or down without being stuck in a lengthy agreement.
7. Poor Data Insights and Reporting
If your reports are confusing or don’t provide the information you need, it’s hard to make the right decisions. Data should work for you—not against you.
Look for: Easy-to-use dashboards and custom reports that give a clear view of fuel use, driver behaviour, idling, emissions and more.
8. Limited Integration with Other Systems
If your telematics platform doesn’t play well with your other systems—like payroll, compliance tools or route planning software, it creates unnecessary admin and risks errors.
Look for: Open platforms that integrate easily with the rest of your business tools, reducing duplication and saving time.
Time to Make the Move?
If any of these points sound familiar, it’s probably time to switch to a provider that can better support your goals. Holding on to a system that no longer works can slow your progress, impact safety, and cost more in the long run.
At Transpoco, we make switching simple, with no long-term contracts. Whether you're running a few vans or a large mixed fleet, we’ll help you move over smoothly, on your terms.
Ready to see how it could work for your fleet?
Contact us today for a quick demo or quote.
