Customer Success Story

How Fleet Cameras Transformed Operations for Mitie & a Leading Irish Utility Company

From nearly uninsurable to industry-leading safety: discover how two major fleets eliminated accidents, slashed insurance costs by 50–60%, and gained complete operational clarity.

Industry
Facilities Management & Utility Services
Fleet Size
120–600+ Vehicles
50–60%
Insurance Premium Reduction
0
Accidents in 9 Months (Mitie)
€9,400+
Damage Costs Prevented*
*from just two referenced incidents
Facilities Management

Who they are: Leading facilities management contractor serving major clients across Ireland.

Fleet: ~120 vans operating across large reactive service contracts including the Luas tram network.

Challenge: Tight-margin contracts facing spiraling vehicle damage costs and poor driver accountability.

Leading Irish Utility Company
National Infrastructure

Who they are: A leading Irish utility company operating a national fleet of 600+ vehicles executing essential infrastructure and field-service operations across the country.

Fleet: 600+ vehicles supporting nationwide utility operations.

Challenge: Nearly uninsurable due to historic claim volume and extortionate premium costs.

Note: The Fleet Manager requested that neither his name nor the company's name be disclosed in this case study.

Transformational Results

From operational crisis to industry-leading performance in under 12 months.

Mitie's Results

0 Accidents

In 8–9 months after camera deployment.

€9,400+

In avoided damage from just two referenced incidents.

2 Weeks

Of manager time saved per incident (previously required).

Additional Benefits:
  • • Prevented repeat unreported damage
  • • Improved driver behaviour across contract
  • • Stronger lease return position

Leading Irish Utility Company's Results

50–60%

Reduction in insurance premiums after cameras.

Hundreds of Thousands

In ongoing insurance cost savings.

3–5 Weeks → <1 Week

Investigation time reduced dramatically.

Additional Benefits:
  • • Moved from "nearly uninsurable" to insurers competing
  • • Desktop investigations now possible
  • • Faster settlements = lower claim values
  • • Predictive driver scoring & coaching enabled

The Breaking Point

Both organizations faced critical operational challenges that threatened their business continuity.

Mitie's Challenges

  • Vans "treated like bumper cars" with pervasive poor driver care
  • Unreported damage accumulating on leased vehicles
  • Major repair bills: €7,000 on one vehicle, €2,400 on internal incidents
  • Lease return penalties due to untraceable damage
  • Investigations consuming up to 2 weeks of manager time per incident

Leading Irish Utility Company's Challenges

  • Rising insurance and damage-related costs across commercial vehicles
  • Nearly uninsurable due to historic claim volume with insurers charging "extortionate" premiums
  • Accident investigations taking 3–5 weeks per case
  • Decision-making based on driver opinion, not evidence
  • Claims often settled unfavourably due to lack of clarity
The Trigger Events
Mitie

A spike in damage incidents culminating in a €7,000 repair forced an urgent cultural reset to prevent spiraling contract costs.

Leading Irish Utility Company

Approaching "uninsurable" status — insurers refused to take the business without evidence-based risk controls.

Why They Chose Fleet Cameras

Both organizations needed evidence-based accountability to transform their operations.

Reliable, Clear Footage

Establish liability with incontrovertible evidence.

Accelerate Claims

Speed up insurance claims and reduce settlement costs.

Reduce Repair Costs

Prevent unreported damage and improve driver care.

Driver Accountability

Create cultural shift through transparent monitoring.

Easy Access

Line managers access footage directly through platform.

Strong ROI

Justified by reduced premiums and damage prevention.

Implementation

Mitie's Deployment

1
Camera Installation

Cameras deployed across contract-critical vans

2
Manager Access

Line managers given direct access through Transpoco platform

3
Immediate Impact

Cultural shift observed from day one — drivers more cautious

4
Process Optimization

Freed procurement manager from investigations entirely

Leading Irish Utility Company's Deployment

1
Phased Installation

Phased installation across large nationwide fleet with coordination between transport, safety and operations teams

2
Pilot Program

Initial pilot followed by staged deployment across all regions

3
Insurer Justification

Large upfront investment presented to insurers as evidence-based risk control

4
Board Recognition

Success led to board-level recognition for insurance savings and safety improvements

In Their Own Words

Conor Buckley
Procurement Manager, Mitie

"Before cameras, the vans were being treated like bumper cars."

"One repair cost us €7,000. With cameras installed, we haven't had a single accident in almost nine months."

"The cameras changed the culture. Drivers immediately became more cautious."

"I once spent nearly two weeks on one incident. Now the line manager can access everything directly, and my time is freed completely."

Fleet Manager
Leading Irish Utility Company

"We went from nearly uninsurable to insurers lining up to take our business."

"Our insurance premiums dropped by 50 to 60% after installing the cameras. That saving alone paid for the entire rollout."

"Investigations that took 3–5 weeks now take under a week."

"Without cameras, accident management would be a nightmare."

"The biggest unexpected benefit was predictive driver scoring and tailored coaching."

The Transformation

Before Fleet Cameras
  • Chronic unreported vehicle damage
  • Major repair bills draining budgets
  • Investigations taking weeks of manager time
  • Nearly uninsurable status with extortionate premiums
  • Claims settled unfavourably due to lack of evidence
  • Poor driver accountability and behaviour
  • Decision-making based on opinion, not facts
After Fleet Cameras
  • Zero accidents achieved within 9 months
  • Complete elimination of unreported damage
  • Insurance premiums reduced by 50–60%
  • Investigation time cut from weeks to under 1 week
  • Insurers competing for their business
  • Desktop investigations with full evidence
  • Board-level recognition for risk management

Join Mitie and other leading fleets who have cut accidents, reduced insurance costs, and gained operational visibility with fleet cameras.